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CIM Support

Industry-leading software demands industry-leading support and our customers know that we are there to help, 24/7. CIM users can raise a support ticket relating to a variety of issues using a range of different methods, including:


  • Service desk for day to day and general queries
  • 24/7 support for technical issues
  • Intuitive online help centre
  • Support portal for logging, managing and tracking support requests
  • Multilingual support available for certain countries


We recognise that as a business critical solution, CIM must be available 24/7/365 to support your business, and that’s why we provide world-leading uptime guarantees. Contact us to find out more.